Phone Agent Source Amps Up Customer Service Efforts To Create A New Level Of User Satisfaction











Phone Agent Source Customer Service Leaders


New York, NY (PRWEB) August 20, 2010

Phone Agent Source, a leader in the people and reverse look-up industry, announced today an expansion of their customer service staff and more researchers as a way to enhance their customer experience.

“Over the past few months we’ve been focusing on adding additional databases to our search parameters,” said Samantha, a Phone Agent Source spokesman “Now we are focusing our efforts on the customer service side of our business.”

Phone Agent Source provides both personal and reverse look-ups and background checks. When someone requests a personal look-up they type in a name and are given the person’s address and phone number and the option to purchase a complete background report. A reverse look-up works much the same way, except the customer starts by entering a phone number instead of a name.

The company said it has recently increased the number of customer service representatives on hand by 33 percent and added an additional 15 members to their trained research staff.

The customer service representatives help customers who have questions about how to use or interpret information on the background checks. The research staff helps cull through difficult searches when conflicting information surfaces, so that customers only get the most accurate and up to date information available.

“The goal of Phone Agent Source from the beginning has been to provide people with the best information so that they can use it effectively,” Samantha said. “We believe that our new customer service efforts will help us maintain our spot as the most reliable and trusted company in our industry.”

Phone Agent Source has also updated their customer service training program to ensure a high level of consistent and accurate help for all of their customers’ questions and concerns.

“Too many companies in this business focus entirely on the databases and forget the human customer element to our business,” Samantha said. “We won’t let that happen at Phone Agent Source. We understand that customer service is a giant part of the overall package.”

PhoneAgentSource, phoneagentsource.com, is one of the most powerful search tools in the records industry. Founded in late 2009, the company offers a simple search process, access to a huge database and detailed reports. The site, which hosts 1000s of searches per day, allows users to do reverse phone number searches, people lookups and much more. It has a dedicated customer service that provides quality help around the clock.

Learn More about Phone Agent Source on Facebook & Phone Agent Source on Twitter

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