The Blackfoot Telecommunications Group Achieves 58% Automation with Telelogue’s Automated Directory Assistance Solution










(PRWEB) March 9, 2003

The Blackfoot Telecommunications Group today announced that it has achieved an automation rate of 58% for Directory Assistance (DA) business and government listings through its implementation of Telelogue’s Voice Directory Assistanceä (VDA). The VDA is providing voice automation of DA calls for local and national listings, and provides operator handoff as needed through partnership with a call center.

“We are already seeing the benefits that the VDA performance brings to our customers,” stated Rob Ferris, Vice President of Sales and Marketing for Blackfoot. “We look forward to rolling out the next phase of our automation plan with Telelogue.”

Telelogue’s VDA has handled more than 10,000 listing requests and has fulfilled 58% of all calls requesting a business or government listing. In these cases, the VDA fulfills the caller request by reading out the listing number and providing an automated option for call completion. No human operator is involved in these calls. All calls that are not fully automated are partially automated — they are handed off to an operator who receives a screen pop of any information the caller said, including city and state.

“We are excited and encouraged by the Blackfoot performance, which signifies the highest automation rate for DA ever reported by a carrier for an implemented system,” said Robert W. Burke, Telelogue’s CEO. “We expect the automation rate to improve as we methodically enhance VDA performance, even without increasing dialogue levels. In addition, we will soon roll out our existing residential listing automation capabilities to Blackfoot, and other roadmap features upon general availability including automation of Spanish requests, requests for Canadian listings, reverse lookups and address requests.” Telelogue’s VDA is the only automated DA solution that fulfills requests for telephone numbers much like the best human operators and can automate every listing in the U.S. and Canadian telephone directories.

About Blackfoot Telecommunication Group

The Blackfoot Telecommunications Group is comprised of Blackfoot Telephone Cooperative, Inc., a Local Exchange Carrier (LEC) and its subsidiary Blackfoot Communications, a Competitive Local Exchange Carrier (CLEC). The Blackfoot Telecommunications Group has provided state-of-the-art communications services since 1954. Headquartered in Missoula, Montana, Blackfoot offers a full array of personal and business communications options that include local and long distance telephone services, high-speed Internet service, communications systems, long distance, and wireless digital PCS. See Blackfoot’s web site at http://www.blackfoot.net.

About Telelogue

Telelogue, Inc. is the leading provider of voice automated directory assistance to telecommunications providers. Headquartered in Iselin, New Jersey, the company’s hosted and collocated services include high automation rates for directory assistance carriers, prompt and accurate access to every business, government, and residential listing, a natural dialogue with programmable elements, and partial automation options including screen pop. See Telelogue’s web site at http://www.telelogue.com.

Contact

Mary Luvera

Director of Marketing

Telelogue, Inc.

732-326-5441

info@telelogue.com


















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